The main broadcaster in the UK has been classified from the best to the worse before the huge prices rise next month.
With the superiority of adult players again by smaller competitors, according to customers.
Another? Customer satisfaction poll found that for another year, Virgin Media is located at the bottom of the table.
While BT has improved only by 2 % since the annual survey of last year, only 60 % was recorded.
Consumer champion has wiped 4000 bold clients to obtain their service and value for money and reliable communications.
Virgin Media and now BroadBand found themselves with a 60 % client degree – the slightest wiped.
Read more about the wide range
The evaluation has not been largely when it comes to easy communication, customer service, communication, technical support and value for money.
There was a special attraction from Virgin Media customers is the time it took to communicate with employees to get help.
Customers have now found broadband connection speed and ease of poor communication.
Join them in the lower part of the table was the sky and the flame with.
Customers found problems with their connection speed.
Sky received 62 % score; Meanwhile, Talktalk recorded 61 % in scanning customer satisfaction.
There was Zen Internet at the top, which got the highest rankings in all fields and a customer degree by 77 %.
With nine out of 10 clients they say they will recommend the provider.
They won the desired title for being? A recommended provider.
To receive an award from naming any? A recommended provider.
Broadband providers need at least 70 % customers and adhere to the Offes Motor Monitor and Obligent Practice Rules.
At the same time, a benefit warehouse, which was also called? A 72 % recommended provider recorded.
By greatly classifying customer service and a third of customers who were nourished it was excellent.
Natalie Hitchicin, who? , Head of Home Products and Services: “Our research shows that smaller service providers outperform the largest bold companies in all fields.
“Many smaller service providers provide better customer service, more reliable communications, fixed contracts or decrease in annual prices.
“Give their customers more certainty about the shape of their monthly bill throughout their contract.
“Any broader customers who approach their contract and are not satisfied with their current provider, or they can stand on savings, should not hesitate to vote with their feet and move to a different provider.”
When the poll is released, a Virgin Media spokesman said: “We are committed to providing an excellent service and facilitating support when they need it.
“The complaints to Offcom about Virgin Media have been at its lowest level since 2017 at the end of last year, while 92 % of the complaints that were raised in the past three months were resolved within 24 hours, and calls and waiting times have decreased significantly.
“These green buds are a more accurate reflection of the improvements we make from any questionnaire, which represents only 0.01 % of our customer base.
How to save on broad and television bills
Here’s how to save money on your bold and television bills:
Review your subscriptions
If you get multiple subscriptions in different services upon request, such as Amazon Prime, Netflix and Sky think if you need it all.
Can you even get freeView, which can not cost you anything additional every month for TV.
Also make sure that you do not pay for Netflix twice via Sky and direct.
Bargain
If you want to stay with your provider, check the prices elsewhere to set a standard and then contact customer services and threaten to leave unless its price matches or reduces your bill.
Switch and save
If you do not want to stay with your current provider, check if you can cancel the free contract penalty and switch to a cheaper provider.
Comparison site, like Bold or Uswitch,, It will help you find the best for free.
He explains that although we cannot fix every problem overnight, our strategy-investment is approximately one million pounds per day in areas facing customers at work, simplifying systems and operations, street employees, and removing continuous pain points-providing real improvements to our customers. “
A BT spokesman said: “We provide our customers with a very wide and fast range, at speeds of up to 900 megabytes per second,” a BT spokesman said.
“We are committed to keeping our customers in contact and providing the best possible customer service with all our calls that are dealt with in the United Kingdom and Ireland.
“In the past 12 months, our OFcom complaints have been steadily lower or in average industry and customer satisfaction degrees continue to rise.”
“The wide range is a basic service, and customers should not feel stumbled with weak service – there are better options there,” said Richard Tang, CEO of Zen Internet.
“If people start voting with their feet, it can push the industry as a whole to raise its game.”
When will the wide range prices rise?
Broad and mobile phone prices will rise in April.
Communications service providers confirmed that prices will increase on millions of customers, although the amount of your bill will rise through the amount you already pay.
Check what your provider does in our guide.
The increases will enter into force for millions of clients on March 31 or April 1.
This means that the new rate will start from your next bill after that date.
How to reduce costs
If you think you are qualified to get a social tariff, you should contact the wide range provider to see if this is something they offer and inquire about the switch.
If they do not provide a social tariff, they should be able to help in the process of free changing to a provider.
There is no need to wait for your current contract to end.
It is still worth calling you even if you are not qualified because it may be able to provide a cheaper deal.
If you are not under the contract, it is a guarantee that the shift to a new deal or even another resource provides savings.
Do you have a problem with money that you need to sort? Connect via e-mail money-sm@news.co.uk.
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